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Our Service Parameters & Turn around Times
At Royal Sundaram we believe in giving our customers excellent
service and ensure that all concerns are
addressed to the very best of our abilities
| Service Parameters | Turnaround Times |
|---|---|
|
General Processing of proposal and communication of decisions |
7 Days |
|
Any further requirements for underwriting the policy to be sought within |
7 Days |
|
Where proposal form is not collected – information recorded in writing or electronic mode to be sent/confirmed with the Policy holder |
7 Days |
|
Providing copy of the proposal form and copy of the policy document |
30 Days |
|
Refund of Premium Deposit |
Within 7 days from the date of underwriting decision. |
|
Post Policy issue service requests concerning mistakes and also Non-Claim related service requests |
7 days from the date of the request . |
|
Sending renewal notice to all policyholders |
Within 30 days in advance |
|
Allocation of surveyors through the general insurance council tech-based solution (Retail Customers) |
Within 24 Hours |
|
General Insurance Survey Report Submission by the Surveyor (Retail Customers) |
Within 15 days of allocation |
|
Settlement / rejection of claim after receiving first / addendum Survey report |
Within 7 Days |
|
Compliance with the Award of the Insurance Ombudsmen |
Within 30days of receipt of Award by the Company |
| General Insurance | |
|---|---|
|
Acknowledge a grievance |
Immediately |
|
Resolve a grievance |
Within 2 weeks |
Grievance Redressal Procedure
We promise to provide the service you want, but sometimes mistakes can happen. If you're not satisfied with our service, we're here to make it right. Your satisfaction is our main concern, especially when things haven't gone as planned.
Step 1
Please raise a complaint with us through our Online form, and we would come back to you with a response in 2 business days.
Step 2
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Call us at
1860 425 0000
1860 258 0000
Drop us an email
care@royalsundaram.in
Step 3
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Senior Citizen Redressal :
7228933501
Grievance Redressal Officer :
Mr. T M Shyamsunder, 7228087400
Drop us an email
manager.care@royalsundaram.in
Senior Citizen can Write to us at
seniorcitizengrievances@royalsundaram.in
Step 4
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Click here to view the Insurance Ombudsman List
Click here to view Office of the Executive Council of Insurers
Drop us an email
head.cs@royalsundaram.in
Step 5
In case you are not satisfied with the decision/resolution of the Company, you may approach the
IRDAI Grievance Call Center
IRDAI Grievance Call Center
Insurance Regulatory & Development Authority of
India United India Tower, 9th floor, 3-5-817/818
Basheerbagh, Hyderabad- 500 029.
Contact Number:
040-66514888
Call us at
1860 425 0000
1860 258 0000
Drop us an email
gro@royalsundaram.in
Please raise a complaint with us through our Online form, and we would come back to you with a response in 2 business days.
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Drop us an email
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Drop us an email
Senior Citizen can Write to us at
seniorcitizengrievances@royalsundaram.in
Senior Citizen Redressal :
7228933501
Grievance Redressal Officer :
Mr. T M Shyamsunder, 7228087400
In case you are not satisfied with our online response or have not received any response in 2 business days, you may approach our office at the following address:
Customer Services Team
Royal Sundaram General Insurance Co. Limited
Vishranthi
Melaram
Towers
No.2/319 , Rajiv Gandhi Salai(OMR) Karapakkam,
Chennai - 600097
Call us at
1860 425 0000
1860 258 0000
Drop us an email
care@royalsundaram.in
Click here to view the Insurance Ombudsman List
Click here to view Office of the Executive Council of Insurers
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